Unfortunately, because of a problem in iOS (the operating system for iPhones and iPads), installing a signature directly causes the font to be converted to Times New Roman. In order to prevent the change, you must install the signature in another email program first, such as Outlook, Apple Mail or Gmail, send an empty email with the signature to the iPhone / iPad, copy the signature into the email signature field, then you need to shake the phone until a menu appears, finally select “undo” and the signature will work correctly.
Install the email signature into another email program such as Outlook or Gmail.
Send an empty email (with the signature) from the other email program to the email address on the iPhone / iPad.
Open the email on your iOS device, press and hold over any plain text in the signature, then press “Select All” and press “Copy”.
Go to Settings, select “Mail”, scroll down to “Signature”, press and hold over the email signature area, paste the new signature.
Important: Shake the screen until the popup window below shows up:
Choose “Undo”, and your signature is now installed!
- If the images in your email signature aren’t appearing and you’re only getting a gray outline, go to Settings > Mail > Load Remote Images – should be switched on.
- On iPhones, by default the “Shake to Undo” feature is turned on. If you cannot get the “Shake to Undo” message to appear after shaking your phone, you may need to check if it’s turned on in your iPhone’s settings. Go to Settings > General > Accessibility. Tap on “Shake to Undo” and turn it on. After that, try to install your signature again and it should work correctly.