How to Fix Image Problems in Apple Mail Email Signatures

Image-Problems-in-Apple-Mail-Email-Signatures

Apple Mail can be a problematic email client at times, especially when it comes to email signature images not displaying correctly.

When your email signature images are not showing up in Apple Mail, there are a few ways you can fix this, depending on the situation and the symptoms.

Let’s take a look at a few different scenarios.

Images Are Not Visible When Installing an Email Signature

So, you’ve created a flash new email signature and pasted it into the email signature window in Apple Mail and cant get the images to show up? Well, believe it or not, this is quite a common problem, which is easy to fix.

If you have images in your email signature, it is likely created in HTML format. So, when you paste your email signature into the new signature window, you want to ensure it is still formatted in HTML.

To fix this problem:

When installing your email signature, ensure you untick the box at the bottom of the signature preview window which says “Always match my default message font” as this will turn your email signature into plain text format, instead of keeping the HTML format of the signature.

apple-mail-email-signature-always-match-default-message-font

Images in Email Signature Are Not Visible When Composing a New Email

When you create a HTML email signature in Apple Mail, you would expect the images to be visible when you compose a new email, right? Well, that’s not always the case. Occasionally, the images in your HTML signature won’t be shown and you will see plain text instead.

This happens because your Apple Mail is set to compose new emails using Plain Text format, instead of Rich Text format. Also, for some reason, Apple Mail refers to HTML format as Rich Text. So, when you select Rich Text format, it actually includes HTML format too.

To fix this problem:

Open Apple Mail and do the following steps:

Click on Mail > Preferences > Composing tab > Message format > Select “Rich Text”.

apple-mail-compose-rich-text

Images in Email Signature Are Not Automatically Downloading When Viewing an Email

When you receive emails in Apple Mail, sometimes the images in email signatures won’t automatically download, and this can be really annoying.

Although there can be a few reasons for this sort of thing happening, most of the time it’s because your Apple Mail is set to not load remote content in messages.

To fix this problem:

Open Apple Mail and do the following steps:

Click on Mail > Preferences > Viewing tab > Ensure that “Load remote content in messages” is ticked.

Other reasons this problem might happen:

  • Your anti-virus program is detecting a threat with the email signature and automatically blocks the image downloads when it scans the incoming email. In this case, you would need to make an exception rule in your anti-virus application.
  • The mail server is blocking the image downloads of incoming emails due to policies that have been applied. To stop this from happening, you would need to contact your server administrator.
apple-mail-email-signature-load-remote-content-in-messages

Images in Email Signature Are Not Visible When Replying to an Email

When replying to emails, your email signature shows up as plain text and doesn’t have any images in it and also loses its formatting. This happens when someone sends you a plain text email, and you reply to it.

By default, Apple Mail will use the format which the email was created with when responding to emails. So, if someone sends you a plain text email and you reply, it will remain in plain text format.

To fix this problem:

You can change the way Apple Mail handles replies and tell it to reply to emails using your chosen message format.

Open Apple Mail and do the following steps:

Click on Mail > Preferences > Composing tab > Ensure that “Use the same message format as the original message” is unticked.

apple-mail-email-signature-use-same-message-format-as-original-message

10 Replies to “How to Fix Image Problems in Apple Mail Email Signatures”

  1. My client is using iCloud for her email? I do not have access to her machine. Is there a way to install remotely?

    1. Hi John,

      If you don’t have access to her machine, you could log onto her iCloud account from your computer if you know her password and then install the signature.

  2. Hey there.

    I have created an email signature in Apple Mail. It is some text, followed by a small image.

    I am having an issue where when I have a conversation thread (more than 1 reply), it seems to copy the image over and over again. I end up with 3-4 of my email signature image at the bottom.

    Anyone had this issue before and do you know how to resolve it?

    1. Hi Isaac,

      Generally, if you have your email signature set up to insert on replies as well as new messages, the number of times the email signature will appear at the bottom will be the same as the number of times you replied to the email thread.

      So, if you replied to the email 4 times, you will likely see 4 of your email signature images at the bottom.

      Hope that makes sense 🙂

  3. Hello John,

    I’m having an issue with pasting an HTML signature into the email signature preferences in Apple Mail. I’m able to copy the HTML into every other person’s email in the office, but not this one computer.

    When I paste the signature, it distorts the images attached to the signature and puts them on different lines. This issue is not happening for anyone else, just this computer.

    1. Hi Andrew,

      It sounds like your image might be getting blown up to be larger than usual? If this is the case, you need to make your image 72 DPI. If your image is larger than 72 DPI it will blow out to be large in Apple Mail. Take a look at this article for more information about this: https://blog.gimm.io/how-to-fix-email-signature-images-changing-size/

      If you’ve got an account with Gimmio, feel free to email support@gimm.io with a screenshot of the issue and we will take a look into it for you!

  4. Hey Gordon,
    I am using the mail app on my mac and have an email signature with several images. When I send any significant messages beyond just the signature it converts my images into attachments in Gmail accounts only. So if I open the BCC I sent myself in my mail app it is fine however, if I open it in my Gmail on any given browser… no dice. Also, if I just send my signature, the signature appears fine… only when I couple it with my email and any other attachments which I need for work. I have tried all your solutions and nothing seems to work… hoping you had some outside advice. Thank you.
    -Jared

    1. Hi Jared,
      That is very strange! I definitely haven’t heard of that one before!
      My only guess here would be that for some reason Gmail is scanning the message and if it already finds an attachment in it, it decides to attach all the images in the signature as well. But that seems far fetched…
      What happens if you simply send an email with content in the body with your email signature, with no attachments? Does Gmail show the signature correctly?

  5. Hi Gordon,

    I am trying to create an email signature (and stationery) that consists of a transparent rectangle with a coloured border, inside which is text e.g. name, telephone and email. Immediately under rectangle is a solid color rectangle the same width as the one above and inside it is a white image. There is no gap between the two.

    I have tried all sorts of ways but the closest I have got is to do it in two parts: the rectangle above with text inside and the solid colour rectangle below. Trouble is when I save it as a signature I cannot get the two to sit one on top of the other with no gap. Either the solid colour rectangle is positioned to the right and not quite below the bordered rectangle or, if I hit return it sits below it but with a one line gap. The original is perfect. Any ideas how to solve this?

    1. Hi Mervyn,

      Just to confirm, are you trying to create your signature using Gimmio, or manually coding it? If you’re manually coding it, there could be a lot of different issues as to why the bottom rectangle doesn’t sit directly below the transparent rectangle. For example, sending emails with Gmail will automatically add spacing between elements in an email signature, and there is no way to change that. If 2 elements need to be together (such as the rectangles), you may need to keep them together in the HTML code rather than separating them into separate tables. If you’re using Gimmio, feel free to send us an email to support@gimm.io and we will happily take a look into the issue for you.

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